The following IT courses on understanding and auditing are planned for 2008:
Awareness courses
The course is aimed at all levels within an organization who need an understanding of ISO/IEC 20000 parts 1 and 2 and the certification process.
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Implementation courses
This course introduces the concepts needed to understand, develop, and implement an IT service management system.
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Auditor courses
The course is aimed at personnel who already have an understanding of ISO/IEC 20000 and who have been given the responsibility to audit an IT Service Management System.
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