Course Description
This is a one day introduction course to ISO/IEC 20000 Information Technology - Service Management
Who should attend?
The course is aimed at all levels within an organization who need an understanding of ISO/IEC 20000 Parts 1 and 2 and the certification process.
Benefits to Your Business
- A move towards conformance to an international standard for IT Service Management.
- A step closer towards the ability to provide services that meet customer requirements.
- Use of a management system for tendering of services.
Course Structure
- To provide a basic understanding of ISO/IEC 20000
- To examine the certification process
- To review the benefits of achieving ISO/IEC 20000
Further Information
Fee: one-day course including refreshments and course notes - HK$2,000 / HK$1,800*.
*Price for BSI registered client or early bird enrolment - 15 days prior to the commencement of the course.
Next steps
View available course dates and book now.
For more information, please contact us or complete our general enquiry form.
